Legal

Privacy Policy

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This policy explains what information The Harness Lab (“we”, “us”) collects through TitleDesk, the hosted service offered at title-desk.com, how we use it, who else handles it, how long we keep it and what you can ask us to do with it. It applies together with our Terms of Service. In short: we collect what we need to sign you in, examine your documents, take payment and support you. We do not show advertising, we do not use third-party analytics or tracking, and we do not sell your information.

Who we are

TitleDesk is operated by The Harness Lab, based in Texas, USA. TitleDesk is a service for business users and is not for anyone under 18.

For any privacy question or request, write to us at sales@theharnesslab.com.

What we collect

We collect the following information when you use TitleDesk:

Account details: your email address, and your name and company if you choose to give them. If you sign in with Google, Google tells us your Google account’s email address and a stable account identifier; we do not receive your Google password.
Sign-in events: records of sign-in activity on your account, such as when a sign-in link is requested and used.
Assignment details: the county, the tracts with their abstracts and gross acres, the assignment text as you received it, and the names you ask us to research.
Documents: the recorded instruments you upload, as PDF, TIFF, PNG or JPEG files, with their page counts, and any record copies we buy for your Hybrid or Full service runs.
Run results: the chain of title, the ownership and the workbook produced in each run.
Run records: a record of each run, kept so that our books add up.
Incident records: notes of problems that happen in runs, described under “How runs improve”.
Messages: what you and we write to each other, in your account or by email.
Helper questions: if you use the optional on-page helper, the questions you ask it.
Payment records: the amount, the payment status and the Stripe reference for each payment. You enter card details on Stripe’s payment page, and your card number never reaches our servers.
Technical information: IP addresses, which we use in memory for rate limiting and abuse prevention, and the strictly necessary cookies described under “Cookies and counting”.

Information about other people

Assignments and recorded instruments usually name other people, such as grantors, grantees, mineral owners and heirs, and they can include details such as addresses. Recorded instruments are generally public records. We use the information in them only to provide TitleDesk to you and as this policy describes.

You are responsible for having the right to give us the documents and information you upload.

If you are named in a document that a customer has given us and you have a question about this policy, you can write to us at sales@theharnesslab.com.

How we use information

We use information only for the purposes below. We do not use it for advertising, and we do not sell it.

To sign you in and keep your account secure.
To run the free pre-run check and the runs you pay for, and to keep the results in your account.
To find and buy record copies for Hybrid and Full service runs.
To email you sign-in links, workbooks and service messages, and to message you in your account.
To answer questions you ask the optional on-page helper.
To take payment, keep our accounts and meet tax and other legal obligations.
To answer your messages and give you support.
To prevent abuse, including through rate limiting and the bot check at sign-in.
To improve the quality of runs, as described under “How runs improve”.
To comply with the law and respond to lawful requests.

How AI models handle your documents

Each run uses two sessions of Google’s Gemini AI models. They read your assignment and your documents, build the chain of title and the ownership, check that work and write the workbook.

We reach these models through Google AI subscriptions that we hold, through Google’s Gemini API, or both. When documents are processed through a consumer Google AI subscription, Google’s own terms and privacy notice for that subscription govern how Google handles them, and those can differ from the terms for Google’s API. You can read those terms on Google’s website.

We choose providers and settings that do not use customer content to train models where the provider offers that choice. Where a provider does not offer that choice, its own terms decide how it handles content, and we do not control how any provider applies its terms.

We do not use your documents to train any AI model.

The on-page helper is optional. If you ask it a question, your question and your assignment text are sent to the helper’s model provider, which is Anthropic or Google, so that it can answer. If you do not use the helper, nothing is sent to it.

How runs improve

We log problems that happen in runs. These incident records may include details of the run in which the problem happened, and, like payment and run records, they are kept after an account is closed.

When a model makes a mistake, a short rule describing the mistake in general terms, such as “never do X”, is written into an internal memory that the models are given on later runs. Later runs may include runs for other customers. The rules are written to avoid containing customer-identifying details. They are internal, and we review them.

This memory is a set of written instructions for the models. It does not retrain the models, and we do not use your documents to train any AI model.

Service providers

We use these service providers to run TitleDesk. Each one handles information for its role, under its own terms.

Stripe: payments. Stripe collects your card details on its own payment page and tells us the amount, status and reference of each payment.
Google: the Gemini AI models that read your documents and assignment in each run, through Google AI subscriptions, the Gemini API, or both; and Google sign-in, if you choose to sign in with Google.
Anthropic or Google: the optional on-page helper. The provider sees your question and your assignment text when you ask the helper something.
Resend or Twilio SendGrid: email delivery, including sign-in links, messages and the workbooks we send as attachments.
Neon: hosts a copy of our customer database.
Cloudflare: DNS, network protection, the encrypted tunnel to our server, the bot check at sign-in, and storage for our encrypted backups.
Hostinger: the servers in the United States that run the site and the examination workers that carry out runs.

Cookies and counting

We set only strictly necessary cookies: a session cookie that keeps you signed in, and short-lived cookies used while you sign in, by email link or with Google. We do not use advertising cookies, third-party analytics or tracking.

Cloudflare, which protects the site and runs the bot check at sign-in, may use its own technical cookies or browser signals to tell people from automated traffic.

To understand how TitleDesk is used, we count events on the site, such as the number of runs started. These counts do not track individual visitors.

How we protect information

Information travels between your browser and TitleDesk over encrypted connections (TLS), and Cloudflare carries traffic to our server through an encrypted tunnel.

Access to customer data is limited to The Harness Lab, as operator of TitleDesk, and to the service providers described above for their roles.

Run-admission records, which are the records that let a paid run start, are encrypted at rest. Documents are stored on our server and in encrypted backups. Card numbers never reach our servers.

Sign-in links and workbooks travel by email, through our email delivery provider and your own email provider. Anyone who can read your inbox can use your sign-in links and read your workbooks, so keep your email account secure.

No system is perfectly secure, and we cannot guarantee that information will never be accessed, changed or lost without permission. If we learn of a security breach that affects your information, we will tell you as the law requires. If you think someone has used your account, tell us straight away at sales@theharnesslab.com.

How long we keep information

Your documents, results and workbooks stay in your account until you remove them, close your account, or ask us to delete them.

When an account is closed, we delete its documents, results and workbooks, remove your name, company and email address, and withdraw any open run credits. We keep payment, run and incident records so that our books add up.

We keep records needed for accounting and tax for as long as the law requires, for example seven years.

Deleted information can remain in our encrypted backups until they roll off, which happens within 35 days.

Workbooks we have emailed to you stay in your mailbox, and anywhere you have forwarded them, until you delete them.

Your choices and requests

You can remove documents from an assignment in your account, and you can ask us to delete any assignment, result or workbook.

You can ask us for a copy of your information, ask us to correct or delete it, or ask us to close your account, by writing to sales@theharnesslab.com.

We may need to confirm that a request comes from you, usually through the email address on your account. We will act on requests within a reasonable time and as the law requires. We may keep information that the law requires us to keep, and the payment, run and incident records described above.

Your name and company are optional, and so is the on-page helper. If you do not use the helper, nothing is sent to its provider.

Children

TitleDesk is not for anyone under 18, and we do not knowingly accept accounts from anyone under 18. If we learn that we have, we will close the account.

Recorded instruments sometimes name minors, for example as heirs. That information is handled like the rest of your documents.

Where information is processed

Our servers are in the United States. Our service providers may process information in the United States or elsewhere, under their own terms.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it last changed.

If we make a material change, we will tell you by email or in your account. If you keep using TitleDesk after the updated policy takes effect, it applies to your use.

Contact

For privacy questions or requests, write to us at sales@theharnesslab.com. TitleDesk is operated by The Harness Lab, Texas, USA, at title-desk.com.

See also our Terms of Service. Questions: sales@theharnesslab.com.